Total Body Fitness ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at totalbodyfitnesskc.com and when you become a member or use our fitness facility and services.
By using our website, facility, or services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
Our Commitment: We collect only the information necessary to provide you with excellent service, maintain facility security, process payments, and communicate with you about your membership. We do not sell your personal information to third parties.
When you sign up for a membership, we collect:
We collect payment information including credit/debit card details and bank account information for recurring membership billing. This information is processed securely through our third-party payment processor and is not stored on our servers.
We collect information about your facility usage, including:
We collect information from your communications with us, including emails, phone calls, text messages, and in-person conversations with staff.
Our facility is equipped with 24-hour video surveillance for safety and security purposes. Video recordings capture your image and activities within the facility. See Section 6 for more details.
When you visit our website, we automatically collect certain information, including:
We use the information we collect for the following purposes:
Important: Consent to receive SMS text messages is completely optional and is not required as a condition of membership.
We offer an optional SMS text messaging service to help you stay informed about your membership. If you opt in to receive text messages, we will send you:
Message Frequency: Approximately 2-12 messages per month, depending on your account activity and consent preferences.
Costs: We do not charge for text messages. However, message and data rates may apply from your mobile carrier.
You can stop receiving text messages at any time by:
When you opt in to SMS messaging, we collect and store:
Third-Party SMS Provider: We use Twilio Inc. to deliver text messages. Twilio's privacy policy is available at https://www.twilio.com/legal/privacy. Twilio processes your phone number solely to deliver messages on our behalf and does not use your information for their own purposes.
For complete SMS terms and conditions, visit: totalbodyfitnesskc.com/sms-terms
We collect payment information to process your membership fees and any additional services you purchase. This includes credit card numbers, debit card numbers, bank account information, and billing addresses.
We do not store complete credit card or bank account numbers on our servers. Payment information is processed and securely stored by our PCI-DSS compliant payment processor. We retain only the last four digits of your payment card for identification purposes and to send you payment confirmations.
Payment Processor: We use third-party payment processors to handle all payment transactions. These processors are certified as compliant with Payment Card Industry Data Security Standards (PCI-DSS) and are required to maintain the security of your payment information.
Authorization for Recurring Payments: By providing payment information, you authorize us to charge your payment method on a recurring basis according to your membership agreement terms. You can update or cancel your payment method at any time through your member portal or by contacting us.
Notice: Our facility is under 24-hour video surveillance for the safety and security of our members and staff.
We use video surveillance cameras for the following purposes:
Cameras are located throughout the facility including entrances, exits, workout areas, and common spaces. Cameras are not placed in private areas such as restrooms, locker rooms, or changing areas.
Video recordings are retained for approximately 30-90 days and then automatically deleted unless needed for investigation, legal proceedings, or insurance claims. Access to video recordings is limited to authorized personnel only.
Video footage may be shared with law enforcement in response to a valid legal request or when we believe disclosure is necessary to protect the rights, property, or safety of our members, staff, or others.
We share your information with trusted third-party service providers who assist us in operating our business and providing services to you. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
GymMaster: We use GymMaster as our membership management system. GymMaster processes and stores your member information, including personal details, payment information, access logs, and membership status. GymMaster's privacy policy is available at their website.
We use PCI-DSS compliant payment processors to handle all credit card, debit card, and ACH transactions. These processors encrypt and securely store your payment information.
Twilio Inc.: We use Twilio to deliver SMS text messages to members who opt in to receive them. Twilio processes your mobile phone number and message content solely to deliver messages on our behalf.
We may use email service providers (such as Mailchimp, Constant Contact, or similar) to send marketing emails, newsletters, and promotional offers to members who have consented to receive them.
We use website analytics tools (such as Google Analytics) to understand how visitors use our website and improve user experience. These tools may collect information about your browsing behavior using cookies and similar technologies.
We may also disclose your information:
We do not sell your personal information to third parties for their marketing purposes.
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.
If you suspect unauthorized access to your account or personal information, please contact us immediately at (816) 403-4910 or info@totalbodyfitness.com.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
After the retention period expires, we will securely delete or anonymize your information so that it can no longer be associated with you.
You have the following rights regarding your personal information:
You have the right to access and update your personal information. You can view and edit most of your information through your member portal or by contacting us at (816) 403-4910.
You can request a copy of your personal information in a structured, machine-readable format. Contact us at info@totalbodyfitness.com to request your data.
You can request deletion of your personal information. However, we may retain certain information as required by law or for legitimate business purposes (e.g., financial records, legal agreements, or to defend legal claims). To request deletion, contact us at info@totalbodyfitness.com.
You can opt out of receiving marketing communications from us at any time:
Note: Even if you opt out of marketing communications, we will still send you transactional messages related to your membership (e.g., payment confirmations, account alerts).
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent.
Members Ages 16-17: Individuals between the ages of 16 and 17 may join with parental or legal guardian consent. The parent or guardian must sign the membership agreement and liability waiver on behalf of the minor and is responsible for the minor's account.
If you believe we have inadvertently collected information from a child under 16 without proper parental consent, please contact us immediately at info@totalbodyfitness.com so we can delete the information.
When visitors leave comments on our website, we collect the data shown in the comments form, as well as the visitor's IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to display your profile picture. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public.
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.
Types of Cookies We Use:
Cookie Details:
You can control and delete cookies through your browser settings. Visit www.aboutcookies.org for instructions on managing cookies in different browsers.
Our website may include embedded content from other websites (e.g., YouTube videos, social media posts, or maps). This embedded content behaves as if you visited those websites directly.
These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with embedded content, especially if you have an account and are logged in to those websites.
If you upload images to our website, avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images on the website.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.
You can always access the current version of this Privacy Policy at: totalbodyfitnesskc.com/privacy-policy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days.
By using our website, facility, or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
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